Terms and Conditions

These are the Terms & Conditions of Trading for Sound Hearing and Accessories Limited. By ordering with us, you accept these terms and conditions and you confirm to us that you are at least 18 years of age. Information published on this website is aimed at the UK Market.

Company Registration

Company registration number 12896786, registered in England and Wales. VAT Number 391038402. Registered address: Sound Hearing Aids and Accessories Limited, 74 Goodwin Close, London SE16 3TL, United Kingdom.

All correspondence should be directed to Head Office:

Telephone: +44(0208) 103 1650
Email: info@soundhearing.org

Sound Hearing and Accessories Limited offices are open 9:00 am – 5:00 pm Monday – Friday (excluding Bank Holidays). Orders can only be despatched and queries answered during this time.

Product Information

Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct. Measurements given are approximate. While every effort is made to ensure the accuracy of colour reproduction, colours may vary. Because some items are hand-made from natural materials there will be slight variations from item to item.

We try very hard to ensure that all items featured on this site are in stock or are available to order. However, due to the vast number of items featured, discontinued or out of stock items may not be removed immediately. If an item is unavailable, we reserve the right to substitute the item for a similar product at no extra cost to you. However, if you are unhappy with the substituted item, you can return the product at no extra cost to you. (Please see the ‘Returns Policy’ section).

We endeavour to ship items with at least a 3 month use by date on. This is not always possible – some items have naturally short use by dates.

Products come with a Manufacturer’s Warranty where applicable. If product is covered by a Manufacturer’s Warranty and the product needs returning.


Prices shown on this website apply to the United Kingdom and Northern Ireland only. Prices for products featured on this site are shown inclusive of VAT at the prevailing rate and are correct at the time of entry onto the system.

In the event that a product is listed at an incorrect price due to human or technical error, Sound Hearing Aids Accessories Limited shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. Sound Hearing Aids Accessories Limited shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and monies have been set-aside on your chosen payment method. Please note that prices can increase, as well as decrease.

Please note that only one promotional code or discount offer can be used per order, and not in conjunction with any other offers or promotional codes (including products marked as ‘special price’). We may also limit the number of items you can purchase at any time.

Basis of Sale

When you click on “Add to Basket” at the checkout on the website, or telephone to place an order, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions. Orders placed online will be acknowledged via the email address you provide. The acknowledgement is sent to you automatically and you are advised to be aware that if an error or omission has occurred, despite our best efforts (please see under ‘Non-acceptance of an order’ heading), we retain the right to cancel the order.

If you make an error while placing an order such as:

  • Incorrect Address
  • Wrong Quantity
  • Adding or Removing an item on the order

Please contact as soon as possible and we will make every effort to make any requested changes.

Non-acceptance of Order

Orders may be rejected as a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • A system error – such as an error with the automatic confirmation
  • You request delivery outside of UK mainland and do not accept the extra delivery or charges that may be applicable
  • Orders placed online regardless of any request to call will not be accepted.


Prices for products featured on this site are shown exclusive of VAT and inclusive of VAT (where applicable) at the prevailing rate. The total cost of your order is the price of the Products ordered plus delivery charges and any other charges as set out in the ‘Delivery Costs’ section. Sound Hearing Aids Accessories may contact you to inform you of any further charges that may have been omitted by mistake.

Sound Hearing Aids Accessories Limited accepts the following debit and credit cards: Visa, MasterCard. Payment will be debited and cleared from your account at the point of placing your order. This may mean that payment will be taken from your account before non-stocked items are ordered.

Delivery Costs

For UK customers: Brexit does not affect your online purchases and you can continue to shop as usual.

Sound Hearing Aids Accessories Limited does not ship outside the United Kingdom.

Delivery Costs


  • Standard Delivery: £3.50 (ex VAT)*

Some products are not kept in stock. This might be due to:

  • ensuring you received the longest date / newest stock available
  • the item being a specialist item that is sent directly from the manufacturer

Wherever possible we have made every effort to highlight these.

Order by Phone/Purchase Order

We accept Credit Card payment for UK orders by phone up to a value of £500 inc VAT. By paying by credit card, you confirm that you are legally authorised to use that credit card.

We also accept Purchase Orders by email.  Please include the following information on your Purchase Order:

  • The full Invoice and Delivery address
  • The name and position of the person authorised to make orders for the Goods
  • A purchase order number
  • Any Special Instructions

Please note:

We offer a 30 day credit facility to the following UK customers (subject to good payment history):

  • Schools, Universities and Colleges
  • NHS Hospitals, Clinics and Trusts
  • National Governing Bodies of Sport
  • Uniformed Services

Delivery of orders

Our standard UK delivery time is 2 – 4 working days for stocked items (usually dispatched within 24 hours, except during UK public holiday periods), but please allow up to 28 days for non-stocked items. Items made to your own specification or delivered directly from manufacturer may incur a longer delivery time.

Delivery dates are not guaranteed as we are at the mercy of the shipping companies. We use Royal Mail, Parcel Force, DHL or BSI Transport. We shall make every reasonable effort to deliver goods by any quoted delivery date. If the carrier attempts delivery, but is unable to deliver, a second attempt will usually be made. If they are still unable to deliver, Sound Hearing and Accessories Limited are not to be held responsible. Please allow up to 3 weeks for the items to be returned to Sound Hearing and Accessories Limited. Once received, you will be refunded the cost of goods only. If you still require the goods, you will be required to pay for redelivery.

Please note: You will be responsible for any costs Sound Hearing and Accessories Limited incurs and Sound Hearing and Accessories Limited will not be held responsible for any losses or damages arising from:

  • Goods ordered in error
  • You failing to take delivery of the Goods
  • Inadequate delivery instructions meaning the shipping company is unable to deliver

Returns & Shortages Policy

If for any reason, you are not entirely satisfied with your purchase or if the goods are faulty or damaged, please contact within 14 days of receiving the goods and we will send you a Returns Form.

  • You then have 14 days to return the goods. Please ensure goods are returned in their original product packaging and new, unused condition.
  • Many items for sale cannot be returned once opened due to hygiene reasons. Sound Hearing and Accessories Limited have identified these on each product page.
  • Please wrap goods securely for transit and enclose the Returns Form.
  • We will not refund, replace or exchange items that are lost or damaged in transit.
  • Returns are sent at your own expense. We will only refund the cost of reasonable postage where the item returned is deemed to be faulty. (Please supply a receipt for the cost of posting).

Once we have received and verified the returned goods we will initiate the refund, replacement or exchange within 14 days. In the event of a full refund due to the item being faulty, we will refund any return postage and the basic delivery charge (£3.50 Ex VAT) if the original order included a delivery charge.

Please note the reasonable cost of shipping/delivery will not be refunded unless the goods are faulty. Replacements or Exchanges will be delivered Free of Charge to UK and Northern Ireland addresses only.

Returns may be subject to a Restocking Charge of 10% of the value of the items being returned.

Shortages – please check Packing List to confirm that the outstanding items is not ‘To Follow’. If it is not, please contact us to advise of the shortage within 14 days of receipt.

Warranties, Liabilities, Title and Risk

Goods are sold subject to the manufacturer’s warranty and are subject to the use and maintenance terms therein. For further information about specificd product warranties please contact us.

Sound Hearing and Accessories Limited accept no liability for any damages, losses or injury (both real or potential) arising from using any product that  Sound Hearing and Accessories Limited supplies or any event beyond our control.

In spite of delivery having been made, goods will not become your property until:

  • You have paid for the goods in full with funds that you confirm are your own or that you have authorisation to use and;
  • You have no outstanding balance on your account.
  • You agree to return or surrender any goods that remain unpaid for, as well as reimbursing any costs that Sound Hearing Aids Accessories incur while recovering our property.

You may create an account in order to access certain services or areas of the Site or to make re-ordering quicker and easier. Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. Sound Hearing Aids Accessories reserves the right to terminate your account, refuse service to you or cancel orders.

Privacy Policy

Sound Hearing and Accessories Limited cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products, services and websites (collectively, our “Services”).

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described in our Privacy Policy, you may reach our Data Protection Administrator by contacting us at info@soundhearing.org


Users of this website may post reviews, send communication and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

Sound Hearing and Accessories Limited reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you

  • (a) grant Sound Hearing and Accessories Limited and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
  • (b) Sound Hearing and Accessories Limited and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Sound Hearing and Accessories Limited, including the execution of deeds and documents, at the request of Sound Hearing and Accessories Limited.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Sound Hearing and Accessories Limited: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Sound Hearing and Accessories Limited policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Sound Hearing and Accessories Limited and its affiliates for all claims brought by a third party against Sound Hearing and Accessories Limited or its affiliates arising out of or in connection with a breach of any of these warranties.


We do not share personal data with third parties unless this is clearly stated, or we are required to to complete your order (e.g. shipping companies).

The information contained on this website is designed to support, not replace, the relationship between patients and their health professionals and does not constitute medical advice.

Third Party Links

Please note that once you have left the Sound Hearing and Accessories Limited website, even via a link on our site, we cannot be held liable for any other websites policies and actions.

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this Website (or any part thereof, including products) and Mail Order Catalogues, marketing or product related materials with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to, or withdrawal of, the website or mail order. We may also update the Terms and Conditions from time to time, and your continued use of the website shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether the Conditions have been changed. If, at any time, you do not agree with any part of these Terms and Conditions or any change to the Terms and Conditions then you must immediately stop using the website.

Copyright & Trademarks

“Sound Hearing” logo type and all other Trade Marks or Registered Trade Marks are owned by Sound Hearing and Accessories Limited.

All articles, reports, training protocols, training timetables, trademarks, graphics, text, content, sound and other elements making up the website and mail order catalogues are protected by copyrights, trademarks and/or other proprietary rights of their respective owners. If you wish to reproduce any content, please Contact Us or obtain written approval before doing so.

You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these terms and conditions and to download no more than one copy of the Website for your personal, non-commercial use.


No order is binding to you or Sound Hearing and Accessories Limited until we have accepted it.

All prices are subject to change.

Sales on this website are governed by English Law and you agree to submit any dispute to the exclusive jurisdiction of the English courts within the geographical territory of England. Use of the site and all orders are subject to these terms and conditions, and no amendments will be accepted by us.

Sound Hearing and Accessories Limited may refer to general information about medical conditions and possible treatments. The information is not advice and should not be treated as such. At no point does Sound Hearing Aids Accessories Ltd offer medical advice. The information found on this website, or given by one of our employees or representatives is not a substitution for, or an alternative to medical advice. We strongly recommend you seek professional medical advice from your doctor or other professional healthcare provider for any medical questions you have or medical conditions you think you may be suffering from. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.

Sound Hearing and Accessories Limited will not be responsible for failure to fulfil any obligation due to causes beyond our control.

Please send any comments or complaints to our Head Office Address:

Sound Hearing and Accessories Limited
74 Goodwin Close
SE16 3TL